Shipping Policy
Effective Date: April 30, 2025
At ROY GLOBAL, we’re committed to providing a smooth and reliable shipping experience for all our customers. Please review our shipping details below before placing your order.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after 2:00 PM (PST) will be processed the next business day.
Shipping Methods & Fees
We offer three shipping options:
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Free Shipping is automatically applied to all orders with a total value of $60 or more. No additional fee will be charged for this option.
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For orders with a total value below $60, a Standard Delivery fee of $10 USD will apply.
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If you choose Expedited Delivery, the shipping cost starts at $10 USD for the first 1 kg, with an additional $5 USD per each extra kilogram.
Shipping costs are calculated at checkout based on your selected shipping method and the total weight of your order.
Estimated Delivery Times
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Standard Shipping: 4–8 business days
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Expedited Shipping: 2–4 business days
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International Orders: 7–15 business days (may vary by destination)
Tracking Your Order
A tracking number will be emailed to you once your package has shipped. Please allow up to 24 hours for the tracking information to be updated.
Customs & Import Taxes
For international shipments, customs duties and taxes may apply. These fees are not included in the shipping cost and are the responsibility of the customer.
Contact Us
If you experience issues with delivery or have questions about your shipment, we’re here to help.
Email: [email protected]
Phone: +1 669-555-4832
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
ROY GLOBAL APPAREL INC.
1827 Hamilton Ave, San Jose, CA 95125, USA